SquirrelSellerWelcome to SquirrelSeller (also referred to as "Company", "We", "Us", or "Our")! We are the operators of the website squirrelseller.com (referred to as the "Website", or "Site"). This page outlines our policies on the collection, use, and disclosure of personal data when you use our Website, and the options available to you concerning that data.
Data Controller
SquirrelSeller acts as the Data Controller for the personal data processed through our website. This means we are responsible for deciding why and how your personal data is used.
Information Collection
We collect several types of information from and about users of our Website, including:
| Category | Examples of Data Included |
|---|---|
| Identifiers | Name, email address, IP address, unique personal identifier, account name. |
| Customer Records | Billing address, payment information (processed by a third-party payment processor). |
| Commercial Information | Records of products or services purchased or considered. |
| Internet/Network Activity | Information regarding a consumer's interaction with the Service, application, or advertisement, such as your browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. |
| Sensory Information | Audio, electronic, visual information (e.g., if you use our image creation tools or contact customer support). |
| Professional/Employment | Job title and company name (if provided). |
| Inferences | Derived from the above to create a profile reflecting a consumer's preferences, characteristics, or behavior. |
| Sensitive Personal Information | Account log-in combined with password; contents of user-generated content (e.g., in text generation tools). |
Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies ("Cookies") to gather information about your use of our Website and your interactions with our Website. This information may include your IP address, browser type, device type, and other usage details to help us provide you with a better user experience and improve our Website.
Use of Information
We may use the information we collect from and about you for various purposes, including:
- Provide, maintain, and improve our Website;
- Respond to your requests and provide customer support;
- Communicate with you about our products, services, offers, promotions, and events;
- Monitor and analyze trends, usage, and activities in connection with our Website;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities;
- Comply with legal obligations and enforce our policies;
- Carry out any other purpose for which the information was collected.
Lawful Bases for Processing Your Information
We process your personal data only when we have a lawful basis to do so. The lawful bases we rely on for different processing purposes are as follows:
| Purpose of Processing | Lawful Basis | Explanation |
|---|---|---|
| Account Creation and Management | Performance of a Contract | Processing is necessary to fulfill the Terms of Service agreement we have with you. |
| Providing Core AI Services | Performance of a Contract | Processing is essential to deliver the specific AI functionalities you have subscribed to. |
| Billing and Payment Processing | Performance of a Contract | Necessary to complete the transaction and manage the paid-for service. |
| Marketing Communications | Consent or Legitimate Interest | We rely on your explicit Consent where required, or on our Legitimate Interests to promote our services. |
| Platform Improvement and Development | Legitimate Interest | Our Legitimate Interest in continually improving the quality and performance of our technology. |
| Legal Compliance | Legal Obligation | Necessary to comply with a mandatory legal or regulatory duty. |
| Security and Fraud Prevention | Legitimate Interest | Our Legitimate Interest in protecting our business and users from fraudulent activities. |
Disclosure of Information
We may share your information with third-party service providers who perform services on our behalf, including payment processors, hosting providers, and email service providers. Additionally, we may share your information with our affiliates, partners, and other third parties for marketing and advertising purposes.
We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests. We may also share your information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, security issues, or violations of our policies. We will only disclose your information to the extent required or permitted by law or legal process.
Right to Opt-Out of the Sale or Sharing of Personal Information
At SquirrelSeller, we do not receive direct monetary payment for disclosing user personal information. However, some common data uses, such as providing customer segments to third-party advertisers or analytics partners to show you personalized advertisements on other websites, may be considered a "Sale" or "Sharing" under certain state laws.
How to Exercise Your Opt-Out Right
You have two primary ways to exercise your right to opt-out:
- Contact Us to Opt Out: Contact our support team at support@squirrelseller.com to adjust your preferences.
- Enable the Global Privacy Control (GPC): We respect and process the Global Privacy Control (GPC) signal. If we detect that your browser has enabled the GPC signal, we will treat that as a valid request to opt you out.
Sensitive Personal Information
We do not use or disclose Sensitive Personal Information (such as specific content generated in our AI tools or combined account login with password) for purposes that require us to provide a separate right to limit its use. We only use this data as necessary to provide the services you requested.
Security
While we take reasonable measures to ensure the security of your information, it's important to note that no security system is entirely foolproof, and we cannot guarantee the absolute security of your information.
Links to Other Sites
Our Website may contain links to third-party websites that are not operated or controlled by us. If you click on a link to a third-party site, you will be directed to that site, and we encourage you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Personal Information Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Account Data: Data associated with your SquirrelSeller account is generally retained for the duration your account is active and for a period of up to one (1) year after account deletion.
- User-Generated Content: Content created using our services is retained as long as your account is active. This content is deleted upon account closure, subject to a brief grace period (e.g., 90 days).
- Usage Data: Anonymized or aggregated data not tied to a specific individual may be retained for longer periods for product improvement.
Cross-Border Data Transfer Safeguards
SquirrelSeller operates globally. As such, your personal data may be processed in countries outside of your country of residence, which may have different data protection laws. When transferring your personal data to other countries, we will ensure that a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- Standard Contractual Clauses (SCCs): We will use standard contractual clauses approved by the relevant governing bodies.
- Legally Recognized Frameworks: Where applicable, transfers will be made to countries that have been deemed to provide an adequate level of protection.
By using SquirrelSeller platforms, you understand and agree that your data may be transferred to and processed in Singapore, the United States and other countries where our service providers are located.
Non-Discrimination Clause
We will not discriminate against you for exercising any of your privacy rights. Unless permitted by applicable law, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services.
Appeals Process
If you are a resident of a jurisdiction that grants you the right to appeal a privacy rights decision and you are unsatisfied with our response to your request, you may submit a formal appeal by contacting us at support@squirrelseller.com. Your appeal must include:
- A clear statement that you are appealing a decision.
- The original date and nature of your request.
- The reason you believe the initial decision was incorrect.
We will review and respond to your appeal within the time frame required by applicable law.
Children's Privacy
Our Website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately. We will take steps to promptly remove such information from our records.
Requesting Information Removal
We respect your right to privacy and are committed to ensuring the security and confidentiality of your personal information. If you wish to request the deletion of the personal data we have collected from you, please follow the steps outlined below:
- Submit a Request: Send an email to support@squirrelseller.com with the subject line "Personal Information Removal Request".
- Verification: For your protection, we may need to verify your identity before processing your request.
- Processing Time: Once your identity is verified, we will process your request within 7 days.
- Notification: After your data has been deleted, we will send you a confirmation email.
Email Marketing Communications
SquirrelSeller uses email to send you important updates, information about your account, and promotional content related to our AI features.
Our compliance with CAN-SPAM Act (U.S.):
- Opt-Out Right: You have the right to opt out of receiving our marketing and promotional emails at any time.
- Easy Unsubscribe: Every marketing email we send will contain a clear unsubscribe link at the bottom.
- Prompt Action: We will honor your unsubscribe request within ten (10) business days.
Note on Transactional Emails: Opting out of marketing communications does not unsubscribe you from transactional or relationship messages, such as account confirmations, password resets, security alerts, and billing notices.
Right to Lodge a Complaint with a Supervisory Authority
If you are a resident of the EU or the UK, and you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a competent Supervisory Authority.
- For EEA Residents: You may lodge a complaint with the Supervisory Authority in the EU Member State of your habitual residence, your place of work, or the place of the alleged infringement.
- For UK Residents: The relevant supervisory authority is the Information Commissioner's Office (ICO).
Contact Information for the ICO (UK):
- Information Commissioner's Office: Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF, United Kingdom
- Helpline: 0303 123 1113
- Website: https://ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the Supervisory Authority, so please contact us in the first instance.
Changes to This Privacy Policy
We may update our Privacy Policy periodically. Any changes to our Privacy Policy will be posted on this page, and we will not notify you of any significant changes in advance. We recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Contact Us
If you have any questions, concerns, or feedback about our Privacy Policy, or to exercise your privacy rights, please contact us at support@squirrelseller.com. We are committed to addressing your inquiries and will strive to respond as promptly as possible.